Privacy Policy

This Privacy Policy explains how Rich Palms Casino generally collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements in Australia.

Rich Palms Casino operates under a licence issued by the Government of Curacao. All transactions and player data are protected with SSL encryption.

Information we may collect

When you use Rich Palms Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected will depend on how you interact with the site, the services you use and the checks that may be required before or during your play.

Account and identity information

This may include your name, date of birth, residential details, country of residence, username, password, contact details and other information supplied when you register or update an account. We may also record preferences and communications connected with your account. You should provide information that is accurate, current and complete, and update it when it changes.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents or related information. Depending on the circumstances, this can include identity documents, proof of address, evidence relating to payment methods or other information reasonably needed for verification. Documents should only be provided through the approved channels made available by the website.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, wins, bonuses where applicable, payment methods and other account transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction without receiving or storing every detail associated with your payment card or financial account.

Technical, device and usage information

When you visit the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, referring pages, pages viewed, access times and information about how you use the site. We may also record security events, failed login attempts and other activity relevant to protecting accounts and services.

Communications and support information

If you contact customer support or otherwise communicate with us, we may keep the details of that communication, including your questions, account information supplied for assistance and any documents or attachments you choose to provide. This helps us respond consistently, investigate issues and maintain records of support activity.

How we use personal information

Personal information is used only for legitimate business, service, security and compliance purposes connected with operating an online casino website. Common purposes include:

Creating, administering and maintaining your player account.
Providing access to games, account features and other requested services.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, eligibility and ownership of an account or payment method.
Performing security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support, responding to enquiries and resolving complaints.
Sending service messages about your account, website changes, security matters or transactions.
Improving website performance, usability, content and technical reliability.
Understanding general usage trends through aggregated or de-identified information.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are sent, they will generally be based on your preferences, your consent where required, or another lawful basis permitted by applicable requirements. You can choose to stop receiving promotional messages by using an unsubscribe option included in the message or by contacting us using the details in the data rights section below. Service and security messages may still be sent when they are necessary to administer your account.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and communication providers. Providers should receive only the information reasonably needed for their function and are expected to handle it securely.

Information may also be disclosed where necessary to protect users or the website, investigate suspected fraud or unlawful activity, respond to a valid legal request, enforce applicable terms, or support a business transfer. We do not treat personal information as a product to be sold to unrelated third parties.

Cookies, security and storage

Cookies and similar technologies

Rich Palms Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security and understand how visitors use the site. Some cookies are necessary for account functions, while others may help with analytics, performance or relevant communications. Cookies may be placed by the website or by service providers supporting particular features.

You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features, including sign-in, navigation or account functions. Your browser may also provide information about cookies already stored on your device.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, encryption or similar safeguards where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should protect their passwords and avoid sharing account credentials.

Storage and retention

Personal information may be stored by Rich Palms Casino or by service providers working on its behalf. Depending on the service and the information involved, data may be processed or stored in Australia or another country. Where information is handled across borders, reasonable steps should be taken to support appropriate protection.

Information is generally kept only for as long as it is needed for the purposes described in this policy, or for another valid business, security or legal purpose. Some account, transaction, verification and communication records must be kept for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion where retention is no longer required, and withdrawing consent to marketing communications.

To exercise your data rights, request information about how your data is handled, or ask a privacy question, contact support@richpalmscasino.top. Please include enough information for us to understand your request and locate the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and request an update.
Deletion: ask for personal information to be deleted where there is no continuing legal, security or operational reason to retain it.
Marketing consent: withdraw consent to promotional communications or update your communication preferences.
Questions or complaints: contact support@richpalmscasino.top so the matter can be reviewed and addressed.

A deletion request may not apply to records that must be retained for legal, fraud prevention, dispute resolution, security, accounting or other legitimate purposes. In those cases, access may be restricted or the information may be retained securely until the relevant requirement ends. Closing an account does not automatically remove every record associated with it.

Children and inaccurate information

The website is intended for people who meet the applicable age and eligibility requirements for online gambling. We do not knowingly seek to collect information from anyone who is not permitted to use the service. If you believe information has been collected in error, or if you identify an account or record that is incorrect, contact support@richpalmscasino.top so it can be reviewed.

Changes to this policy

This Privacy Policy may be updated when website features, service providers, business practices or applicable privacy requirements change. The latest version published on the website will apply from its stated or effective date. Players should review this page from time to time. Continuing to use the website after an update may indicate acknowledgement of the revised policy, where permitted.