Cookies Policy | Rich Palms Casino

1. What are cookies?

Cookies are small text files that a website stores on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember selected information and support particular functions. Cookies cannot normally be used to identify you by themselves. However, information collected through cookies may be combined with other information that we hold or receive about your use of our website.

Some cookies are placed directly by Rich Palms Casino. Other cookies may be placed by service providers or other third parties that help us operate, secure, analyse or improve the website. These third parties may process information in accordance with their own privacy notices and applicable legal requirements.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The duration of a cookie can vary depending on its purpose and technical settings.

Similar technologies

We may also use technologies that work in a similar way to cookies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, the term cookies includes these similar technologies where appropriate. They may help us understand how pages are used, remember settings, prevent misuse and deliver relevant communications, subject to your choices and applicable law.

2. How we use cookies

Rich Palms Casino may use cookies for several purposes. The specific cookies used may change as the website, technology and services develop. Cookies may be used to support the following activities:

Keeping the website available and allowing pages, account areas and other features to function correctly.
Remembering preferences, language choices, region settings, login status and other selections made during a visit.
Maintaining the security and integrity of the website, including helping to identify unusual activity, automated misuse or attempts to access restricted areas.
Supporting account registration, sign-in, identity and age-related processes where those functions are available and lawful.
Recording information needed to support gaming sessions, transactions, customer requests and other activities you choose to undertake.
Understanding how visitors use the website, including which pages are viewed, how visitors move through the website and whether pages or functions work as expected.
Testing changes, improving navigation, measuring website performance and developing new features.
Remembering cookie preferences and other choices so that you do not need to repeat them on every visit.
Supporting marketing, advertising or promotional measurement where this is permitted and where any required consent or other lawful basis has been obtained.
Detecting, investigating and preventing fraud, security incidents, technical faults, responsible gambling concerns and other unlawful or prohibited activity.

The information collected through cookies may include a device or browser identifier, internet protocol address, browser type, operating system, approximate location derived from technical information, pages visited, time and date of visits, referral information and actions taken on the website. We use this information for legitimate operational, security, compliance, analytical and service improvement purposes, subject to applicable privacy requirements.

3. Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may allow you to move between pages, use secure account areas, maintain a session, complete forms, apply security controls and use services that you have requested. Because the website may not work properly without them, they may not be removable through ordinary preference tools. You may still be able to block them in your browser, but doing so could prevent parts of the website from operating.

Functional cookies

Functional cookies help the website remember choices and provide a more consistent experience. For example, they may remember display preferences, region selections or other settings. If you disable these cookies, some preferences may not be saved and you may need to enter them again.

Analytics and performance cookies

Analytics and performance cookies help us understand website usage and identify technical or design improvements. They may provide aggregated information about visits, page performance, navigation patterns and errors. These cookies are intended to help us improve the website rather than identify you directly, although information may be linked with other data where permitted.

Advertising and marketing cookies

Advertising and marketing cookies may help measure campaigns, understand interactions with promotional content and show advertising that is more relevant to a visitor. These cookies may be set by us or by approved third parties. They may track activity across websites or services, depending on the provider and the settings available to you. We will use these technologies in accordance with applicable law and any choices or consent requirements that apply.

Security and compliance cookies

Some cookies support security, fraud prevention, audit processes, legal compliance and responsible gambling controls. They may help us recognise repeated attempts to misuse the website, protect accounts, enforce applicable restrictions and investigate suspicious or prohibited conduct. Disabling these cookies may affect access to some functions or services.

4. Your choices and cookie controls

Where a cookie banner, preference centre or similar tool is available, you can use it to review and manage optional cookie categories. Your choices may be stored in a preference cookie so that the website can remember them. If you clear your browser data, use another browser or change devices, you may need to make your selections again.

You can also manage cookies through the settings in your browser. Most browsers allow you to view stored cookies, block some or all cookies, delete existing cookies or receive a notification before a cookie is stored. Browser controls vary, so you should consult the help or settings information for your particular browser and device.

Blocking all cookies may prevent secure account functions, preferences and other website features from working correctly.
Deleting cookies does not necessarily prevent new cookies from being placed during a later visit.
Cookie controls may need to be applied separately on different browsers and devices.
Opting out of advertising cookies does not mean that you will receive no advertising; it may mean that advertising is less tailored to your interests.
Some third-party services may provide their own controls for cookies and similar technologies.

If you use the website without changing your settings, necessary cookies may be used to provide requested functions. Optional cookies may be used according to the choices made through the available controls and any applicable legal requirements. You can change your preferences at any time, although this will not affect processing that took place before the change.

5. Third parties, privacy and policy updates

We may work with technology, analytics, security, payment, communications or advertising providers that use cookies or similar technologies on our behalf or in connection with their services. These providers may receive technical information about your device or activity. We expect relevant providers to handle information securely and consistently with applicable privacy obligations, but their practices may also be described in their own policies.

Cookies may involve the collection, use or disclosure of personal information. Our Privacy Policy explains in more detail how we collect, use, disclose, retain and protect personal information, and how you may exercise applicable privacy rights. If you have questions about a cookie or the handling of personal information, please use the contact or support options made available on the website. We do not include contact details in this policy because available channels may change.

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our information-handling practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any consent requirements that apply.

This policy is intended as general information for visitors and players in Australia. It does not override any applicable law, our Privacy Policy, website terms, responsible gambling information or specific notices displayed when you use a particular service. If there is a conflict between this policy and a specific notice about cookies or consent, the more specific notice will apply to the extent of that conflict.